The sequence
What you tapped, what you expected, and what the app did instead. If it only happens sometimes, say what was different the times it did.
Priv8/Support
Something not working? Write to me.
Priv8 is a small studio. One person reads every message, and that person also wrote the code.
Write to me
Have a question? A suggestion, or a feature you wish existed? Something not working the way it should? Not sure whether it is a bug or just you?
All of it goes to the same place, and none of it is a bother:
support@priv8apps.comTell me which app, which device, and what happened. That is usually enough to get started.
There is deliberately no contact form on this site. A form would mean your message sitting on somebody’s server before it reached me, and this studio is built on not doing that. Plain email goes from you to me and nowhere else.
I may ask follow-up questions, or ask you to send the debug logs. Bugs that happen on one device, or only sometimes, usually need a detail or two more before I can reproduce them.
No personal data is in the logs. You can open the file and check for yourself before you send it — and if you would rather not send it at all, that is fine. We will work it out another way.
There are no accounts, so there is nothing to recover. No password resets, no locked-out logins, no “verify your identity” loop. If you reinstall an app, your data returns from your own iCloud, assuming sync was on.
Purchases are handled by Apple, not by me. For refunds, billing questions, or restoring a purchase on a new device, Apple’s support can act where I cannot. I can help with anything about how the app itself behaves.
Privacy questions get answered the same way. If something in a privacy policy is unclear, or you think a policy and an app disagree, that is worth an email — being caught on one of those is how the Priv8Scout policy got corrected.
Reporting a bug
What to send
A good report is the difference between a fix this week and a fix eventually. None of this is required — send what you have.
Device and version
Which device, which iOS or macOS version, and the app version from its Settings screen. Bugs are often specific to one combination.
Diagnostics
Every Priv8 app can bundle its own logs into a file you send yourself. Nothing is uploaded automatically, and nothing leaves your device unless you attach it.
Look in the app’s own Settings. Every Priv8 app keeps its logs on your device and offers a way to export them from Settings, so the file goes wherever you choose to send it — never anywhere on its own.
Screenshots help more than you would think. A photo of the screen, with anything private cropped out, often shows in a second what a paragraph struggles to describe.
Before you write
Things worth checking first.
- An app that reads Apple Health showing nothing?Check that Health permissions are still granted in iOS Settings → Health → Data Access & Devices. iOS occasionally resets these after an update, and an app cannot tell the difference between revoked access and no data at all.
- An app that scans your network finding nothing?Local Network permission is required, and iOS only asks for it once. If it was declined, re-enable it in iOS Settings, under the app’s own entry.
- Data not appearing on another device?Both devices need to be signed into the same Apple Account with iCloud sync enabled in the app’s own Settings. Sync moves through your private iCloud database, so there is no server of mine to be down.
- A feature you expected is missing?Some things are genuinely impossible on iOS — scanning for nearby Wi-Fi networks, for one. Where a platform blocks something, the app says so rather than faking a result. The privacy policies list these limits plainly.
Feature requests are welcome. I cannot promise to build everything, but requests genuinely shape the roadmap — several shipped features started as a message from someone using the app in a way I had not considered.